Patient Portal Tips

 If you have a medical emergency, please do NOT call the office or use the Patient Portal. You must call 911 or go directly to the nearest emergency department. 

Office visits are the best way to handle most medical questions and requests to change the treatment plan. You can schedule this  yourself in the patient portal by going to the "appointments" section.

For brief medical and administrative questions.

To get your most efficient response, provide:

1-2 sentences of background, if necessary

1-2 sentences describing your current situation

1 sentence with your specific question or request, including any preferred/necessary dates, deadlines, doses, locations, etc.

 You may reschedule or cancel your own appointment through the patient portal if necessary. However, please do so as far in advance as possible. Numerous late cancellations are in violation of our attendance policy.

Complete your self-check-in upon receiving your automated appointment reminder, or any time within ten days before any scheduled appointment. Your appointment will not be able to start until this is completed. 

 Downloading the athenaPatient app on your smartphone can be a very convenient way to quickly check for messages, results, and manage appointments.  But, there are some limitations - for example, you cannot manage your personal health or billing information as you can on the full web portal.  When you are in the app, if you want to get to the web portal, you can click on the settings “gear” in the upper left corner, then select “view your patient portals,” and then select “view web portal” under Kinetic Spine and Pain.